To contact the DraftKings Customer Support Team please use the Chatbot below.
View the visual examples below on how to find the chatbot via the DraftKings app.
View the visual example below on how to find the chatbot via a desktop or laptop.
If you’d prefer to contact DraftKings another way, see below for alternative contact methods.
𝕏 (formerly known as Twitter)
You can contact our Customer Support team via 𝕏 (formerly known as Twitter) @DK_Assist
Request a callback
If you’re a US or Ontario, Canada based Sportsbook or Casino customer, you can also request a callback via the Chatbot.
- Important Note: The option to request a callback is only available for logged in Sportsbook and Casino customers within the US. Callback isn’t available for Fantasy Sports customers.
- Callback requests are processed by weighing the severity of the issue and your place in the queue as Player Advocates are available. A Player Advocate may also reach out to you via email if your request could be better handled via email. If your callback request is approved, a Player Advocate will call you at the number you provided in your request.
By Mail
You can send mail to:
DraftKings Customer Support
222 Berkeley St
Boston, MA 02116
Additional Information on Contacting State Regulators
- For Sportsbook:
- Please refer to the Responsible Gaming page for your jurisdiction.
- For Casino:
- Please refer to the Responsible Gaming page for your jurisdiction.
- For Fantasy Sports Complaints in Iowa or Louisiana, please see the links below: