Reason: Our third-party processor reviews all transactions and may occasionally decline a deposit. The issue is related to the transfer process between DraftKings and your financial institution.

• How do I resolve this?
  • Attempt another deposit using an alternative payment method.

Reason: Your transaction is being declined by the processor due to insufficient funds. This may happen if you have just enough to cover the deposit or if the transaction amount exceeds your available balance.

• How do I resolve this?
  • Add more funds to your bank account, deposit a smaller amount, review pending charges, or contact your bank to resolve pending transactions.
  • If you contact your payment issuer and the decline persists, we recommend using an alternate payment method.
  • Please also consider whether your deposits match your financial situation. Learn more about the Responsible Engagement tools available to you.

Reason: Your deposit is being declined by your card issuing bank.

• How do I resolve this?
  • Contact your card issuing bank to let them know your intention of depositing with DraftKings and see if they can help with a resolution. If you contact your payment issuer and the decline persists, we recommend using an alternate payment method.

Reason: DraftKings gift cards are not accepted as a deposit method for Sports betting in your state.

• How do I resolve this?
  • You may be able to use gift cards on another DraftKings vertical.
  • Consult the following Help Center article for a comprehensive overview of states where gift cards may be available for purchase and utilized across DraftKings offerings.

 Prepaid Debit Card Declined

Credit Card Declined

Reason: Your deposit didn't go through because the card, bank, or billing information was entered incorrectly (or your deposit amount was greater than your self imposed deposit limit allows). 

• How do I resolve this?
  • Re-enter your card, bank, or billing information, and double-check that you're entering the correct account number, routing number, and account type. Entering your information manually rather than letting your device auto-fill the information is recommended. If the problem persists, contact DraftKings Customer Support.
  • Deposits using a credit card are subject to jurisdictional approval and are not eligible for deposits across all DraftKings offerings.

Note: Deposits using a Credit Card is available in the following U.S. offerings below through their standalone apps.

• DraftKings Daily Fantasy Sport
• DraftKings Pick6

Reason: A communication error with your financial institution is causing a delay in processing your deposit. This issue is typically resolved within two to four hours, and your funds will be processed.

• How do I resolve this?
  • If, after four hours, your deposit has not been posted to your DraftKings balance, we recommend using an alternate payment method. Recommendation: Wait 24-48 hours before attempting to use the same payment method for deposit again.

Reason: The deposit pop-up window was abandoned. This can occur if you click the cancel button after the pop-up window is opened or if you have a pop-up blocker enabled.

• How do I resolve this?
  • We recommend using Google Chrome and disabling any pop-up blockers. Once disabled, you can select PayPal as your deposit option and enter your deposit information. Alternatively, you can use a different deposit method.

Reason: Your deposit didn't go through because the card, bank, or billing information was entered incorrectly (or your deposit amount was greater than your self-imposed deposit limit allows).

• How do I resolve this?
  • Re-enter your card, bank, or billing information, and double-check that you're entering the correct account number, routing number, and account type. Entering your information manually rather than letting your device auto-fill the information is recommended. If the problem persists, contact DraftKings Customer Support.

• How do I resolve this?
  • Use an alternative deposit method