If DraftKings can't detect your location, it's usually because your device’s Wi-Fi or location services are turned off; and it’s quite easy to fix!
How to Enable Location Services
To get started, simply visit our step-by-step guides to turn on location services for your device:
Quick Checklist for Location Detection
- Verify Connection:
- A strong internet connection (Wi-Fi or mobile data) is necessary for accurate location detection.
- Avoid using a VPN, as it may interfere with location tracking.
- Enable Location Services:
- Ensure that location services are turned on for your device.
- For iOS: Go to Settings > Privacy > Location Services and toggle it on.
- For Android: Go to Settings > Location and toggle it on.
- Allow Location Permissions for DraftKings:
- Make sure DraftKings is allowed to access your location.
- iOS: Go to Settings > DraftKings > Location and select Always or While Using the App.
- Android: Go to Settings > Apps > DraftKings > Permissions and enable Location.
- Clear Cache and Restart:
- On mobile: Go to Settings > Apps > DraftKings > Storage > Clear Cache. Then restart the app.
- On browser: Clear your browser cache, close and reopen the browser, then log in to DraftKings again.
- Confirm Location Accuracy:
- Sometimes, device settings or recent updates affect location accuracy.
- If the problem persists, try updating your device’s software.
Why Location Detection Is Important
To comply with legal requirements, DraftKings needs to verify your physical location while you’re using our services. This is verified by GPS/Bluetooth/Wi-Fi location services.
If you need any more help, the DraftKings Customer Support Team is here to support you!