What is a chargeback? (US)


A chargeback occurs when DraftKings is notified by our payment processor that a previous DraftKings deposit was disputed/returned. While our team investigates the status of this dispute, temporary restrictions may be placed on your account. For assistance with chargeback resolution, please contact the DraftKings Customer Support Team.

Frequently asked questions

How do I make a repayment?

Make a repayment to your DraftKings wallet. Available payment options may vary depending on your physical location.

Note: We don't accept repayment using Credit Cards or Apple Pay. Repayment with Credit Cards or Apple Pay will result in further delays, and any repayments will be refunded.

Learn how to make a deposit:  Video: How to deposit (US)

I made a repayment, why is my account still restricted?

Once our internal support team has completed their review, you will be notified about reinstatement/next steps.

I contacted my financial institution to reverse the dispute, why is my account still restricted?

It can take up to 14 business days for DraftKings to receive confirmation of the resolution of the dispute.