What happens if I am disconnected while playing Live Dealer Blackjack?


If you're disconnected when playing Live Dealer Blackjack, there are typically three outcomes that can occur:

1.You're disconnected before the betting window expires and the hands are dealt

If you're disconnected from a game round while betting time remains, any bets placed will be rejected and the bets will be returned to you. Please note that you have not been charged for this wager.

Important Note: You may receive a “Bet Rejected” notification as your wager was not taken. 

 

2. If you're disconnected after your bet is placed and all the hands have been dealt, but your decision is required, and your hand total is 11 and under

In most Live Dealer games*, if you're disconnected from a game round, and the betting time has closed, any placed bets remain valid and are settled in your absence. If the total card value of your hand is 11 or less, one (1) Auto Hit will be applied. If your hand is still under 11 after the first decision, and a second decision is required, another (1) Auto Hit will be applied.

*Important Note: Please read each table game's rules before playing to determine if you will hit or stand after disconnecting.

You will see the results of the game round and round history within your transactions.

 

3. If you're disconnected after your bet is placed, but your decision is required, and your hand total is 12 and over.

In most Live Dealer games*, if you're disconnected from a game round, and the betting time has closed, any placed bets remain valid and are settled in your absence.  If the total card value of your hand is more equal to or more than 12, an Auto Stand will be applied.

*Important Note: Please read each table game's rules before playing to determine if you will hit or stand after disconnecting.

You will see the results of the game round and round history within your transactions.

 

Important Information