To contact the DraftKings Customer Support Team please use the Chatbot below. Take note: Logged-out users must verify an email to open a support case.
View the visual examples below on how to find the chatbot via the DraftKings app.
View the visual example below on how to find the chatbot via a desktop or laptop.
If you’d prefer to contact DraftKings another way, see below for alternative contact methods.
𝕏 (formerly known as Twitter)
You can contact our Customer Support team via 𝕏 (formerly known as Twitter) @DK_Assist
Request a callback
If you’re a US or Ontario, Canada based Sportsbook or Casino customer, you can also request a callback via the Chatbot.
- Important Note: The option to request a callback is only available for logged in Sportsbook and Casino customers within the US. Callback isn’t available for Fantasy Sports customers.
- Callback requests are processed by weighing the severity of the issue and your place in the queue as Player Advocates are available. A Player Advocate may also reach out to you via email if your request could be better handled via email. If your callback request is approved, a Player Advocate will call you at the number you provided in your request.
By Mail
You can send mail to:
DraftKings Customer Support
222 Berkeley St
Boston, MA 02116
Additional Information on Contacting State Regulators
- For Sportsbook:
- Please refer to the Responsible Gaming page for your jurisdiction.
- For Casino:
- Please refer to the Responsible Gaming page for your jurisdiction.
- For Fantasy Sports Complaints in Iowa or Louisiana, please see the links below: