Important Information

• If your Ticket was auto-redeemed, there will be a yellow notification on the My Tickets page stating: “This ticket was redeemed. Your entry is reserved, but you still need to create a lineup.” Make sure to submit your lineup before the start of the contest!

• You can view the tickets you've won by navigating to the My Tickets section in your account. 
• Tickets should be available to you within 48 hours after settlement. 

Using Non-Auto-Redeemed Tickets

• If your ticket was not auto-redeemed, you will need to manually use it to enter an eligible contest
• Look for contests in the lobby that display an orange ticket icon, which indicates that your ticket can be applied
• Select the contest and use your ticket to enter instead of paying an entry fee

If you are unable to find a contest where your ticket can be used, please reach out to the DraftKings Customer Support Team for assistance. 

Additional Notes

• Tickets have expiration dates and must be used before they expire
• Expired tickets may not be eligible for compensation or replacement