If you’ve forgotten your password, or would like to reset it, you can do so at any time. You can use this direct link below to reset your DraftKings password: https://myaccount.draftkings.com/resetpassword

 

How to update your password if you’re able to login

 

How to reset your password from within your account via the DraftKings app

1. Log into your DraftKings app.
2. Tap your profile photo in the top right corner.
3. Under General tap Log in & Security.
4. Tap Login Security Preferences.
5. Tap Update Password under Logging in.
6. Enter your Current Password and New Password then tap Change Password.

View this process in the visual below

How to reset your password from within your account via desktop or laptop

1. Log into DraftKings.
2. Click your Username in the top right corner.
3. Select Account Information from the dropdown that appears.
4. In the left rail, select Login & Security.
   • Note: If you’re accessing DraftKings on a smaller device, the left rail may be moved to a dropdown in the top middle of your screen.
5. Click Update Password, under Logging in.
6. Enter your Current Password and New Password then click Change Password.

View this process in the visual below

 

Troubleshooting

Didn’t receive the password reset email?

• If you can’t see the email in your inbox, please check your SPAM folder. To ensure you’re receiving emails from DraftKings, please add @draftkings.com and @account.draftkings.com to your email allow list.
• If you haven’t received the password reset email after 15 minutes, please contact the DraftKings Customer Support Team.

 

 

Step-by-step instructions to reset your password if you're unable to access your account

1. Click/Tap “Forgot Password” on the login page or Click/Tap the following link and enter the email address associated with your DraftKings account to request the password reset https://myaccount.draftkings.com/resetpassword. The email should be received within 15 minutes. 

2. Click the black “Reset Password” box to be redirected to the password reset page.

3. Create your new DraftKings password. 

• Yellow triangles under the "New Password" and "Confirm Password" fields indicate that your password is invalid and doesn't meet the required criteria. To resolve this, make sure your password includes:
  • At least 10 characters
  • At least 1 letter
  • At least 1 number
  • At least 1 special character
• The yellow triangles will change to green checkmarks when your password meets the required criteria. 
• Click the eye icon on the right side of the password field to reveal what characters you are typing into the field. 

 4. Click/Tap “Save and Continue". The Save and Continue button will change from grey to black once your password meets all requirements. 

 5. You’ll be directed to a page to verify your identity.

• Choose Personal Information (recommended) or SMS text
• Click Continue

 6. If you chose to verify through SMS text, input the code sent to the number associated with your DraftKings account. If you chose to verify by entering personal information:

• Enter your year of birth using 4 digits
• Enter the last 4 digits of your SSN
• Click Verify

Important note: If you receive an error message, after clicking “Verify”, stating “Your information does not match what we have on file”, please contact the DraftKings Customer Support Team for assistance.

 7. Once your information is verified, you'll see a confirmation message that your password has been successfully updated. You can then log in to your account using your new password.