Dynasty Rewards Store: Returns & Exchanges - Overview


Our Dynasty Rewards exchange and return process is designed to be straightforward. Follow these steps and we’ll take care of the rest.

Important Information

Please be aware that exchanges or returns of a reward aren't allowed unless the item is damaged or defective.

Frequently asked questions

What do I do if my reward was damaged?

Note: Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages, or errors must be reported to our Rewards Store Specialists within 7 business days of receipt of the package.

If your reward was damaged:

  1. Contact our Rewards Store Specialists.
  2. Select your Reason for inquiry and enter the following: 
    • Your email address
    • Subject: Dynasty Rewards store
    • Description: In your message, include your order number, item number, and a brief description of the damage.
  3. Our Rewards Store Specialists will reach out to the carrier to confirm the damaged shipment, and a replacement unit will be shipped at no expense to you.

What do I do if I receive the wrong reward?

DraftKings will replace defective or incorrect products within 7 business days of receipt by contacting our Rewards Store Specialists. If it is after 7 business days, you can contact the manufacturer for a defective product and utilize the manufacturer's warranty that accompanied the product.

Note: Please request proof of purchase from the Rewards Store Specialists before contacting the manufacturer.