Many Casino issues can be resolved with basic troubleshooting. Please follow these steps before contacting DraftKings Customer Support.

Frequently Asked Questions

How do I restart my web browser?

1. Log out of your DraftKings account.
2. Close the web browser.
3. Re-open the web browser.
4. Sign back into your DraftKings account.

How do I clear my cache and cookies from my web browser?
You can learn how to clear the cache and cookies for each browser below:

• Google Chrome (Recommended): How to clear the cache and cookies.
• Firefox: How to clear the cache and cookies.
• Safari: How to clear cache and cookies.
• Microsoft Edge: How to clear the cache and cookies.

What if my computer has a wired connection?

If your computer is connected via a wired connection, our Geolocation plugin will not work. You will need to enable both Wi-Fi and location services. 

• Learn more about how to turn on location services for your web browser.

What web browser should I use to play DraftKings?

We recommend using Google Chrome for the best connection experience. However, you can enjoy the DraftKings experience on Firefox, Safari, or Microsoft Edge.

Please download the latest version of these browsers: Google Chrome, Firefox, or Microsoft Edge. 

How do I disable proxies such as a VPN or Hotspot on my device?

• Learn more about how to disable a VPN or how to disable HotSpot on MacOS.
• Learn more about how to disable a VPN or how to disable a HotSpot on Windows.

I got a “Game Already in Progress” error. What should I do?

You will need to re-enter the game you were playing before being disconnected and complete the round.

To find your most recently played game, navigate to the Casino homepage and look for the "Recent" section. This area displays the last games you played, making it easy to pick up where you left off.