Many Casino issues can be resolved with basic troubleshooting. Please follow these steps before contacting DraftKings Customer Support.
How do I restart my web browser?
How do I clear my cache and cookies from my web browser?
You can learn how to clear the cache and cookies for each browser below:
What if my computer has a wired connection?
If your computer is connected via a wired connection, our GeoComply plugin will not work. You will need to enable both Wi-Fi and location services.
What web browser should I use to play DraftKings?
We recommend using Google Chrome for the best connection experience. However, you can enjoy the DraftKings experience on Firefox, Safari, or Microsoft Edge.
Please download the latest version of these browsers: Google Chrome, Firefox, or Microsoft Edge.
How do I disable proxies such as a VPN or Hotspot on my device?
I got a “Game Already in Progress” error. What should I do?
You will need to re-enter the game you were playing before being disconnected and complete the round.
To find your most recently played game, navigate to the Casino homepage and look for the "Recent" section. This area displays the last games you played, making it easy to pick up where you left off.