Please review common deposit issues and resolutions:
Location issues
- You're physically located in a state that doesn't permit DraftKings deposits for any product, such as: Hawaii, Idaho, Montana, Nevada, or Washington.
- You're attempting to register an account and deposit via Sportsbook or Casino while physically located where online gambling or sports betting isn't permitted.
Information mismatch issues
- You're using a deposit method that isn't in your name.
- Resolution: Only use a deposit method that belongs to you, and that matches the name associated with your DraftKings account.
- You're using an electronic gift card that hasn't been registered.
- Resolution: Register your gift card to the same account information associated with your DraftKings account.
- Your DraftKings account hasn't been verified.
- Your credit or debit card has expired.
- You're depositing more than the available balance.
Deposit method restriction issues
- You're using a PayPal for business account.
- Resolution: Use a personal PayPal account or an alternative deposit method.
- Your credit card or bank doesn't permit deposits for gambling or sports betting.
- Resolution: Try an alternative deposit method.
- You've previously asked DraftKings to disable your credit or debit card.
- Resolution: Try an alternative deposit method.
- You've got an Exceeded Maximum Card Usage message.
- Resolution: If you receive this error, you’ve exceeded the maximum number of cards that can be used in a given time period. You won’t be able to use any debit cards, credit cards, prepaid cards, or ApplePay.
- You can still deposit using other methods such as PayPal, ACH, and Venmo.
Deposit limit issues
- There's a deposit limit on your account.
- Resolution: Wait until the daily, weekly, or monthly deposit limit has reset and attempt to deposit again.