Why did my deposit not go through?
If you’re having trouble making a deposit, review these common issues and the recommended steps to resolve them below.
Information Mismatch Issues
I tried to deposit using a deposit method in someone else’s name, but why won’t it let me?
You can only use a deposit method that belongs to you and matches the name on your DraftKings account.
- How do I resolve this?
- Only use payment methods that are in your name
Can I deposit with an electronic gift card that I haven’t registered yet?
No. In order to use an electronic gift card, you need to register your gift card to the same account information associated with your DraftKings account.
- How do I resolve this?
- Register your electronic gift card.
Can I deposit if I haven’t verified my account yet?
No, you need to verify your DraftKings account before you can deposit.
I noticed that my card has expired. Can I update it?
Yes, you can update your debit card expiration date or try an alternative deposit method.
- How do I resolve this?
- When depositing, make sure to update the expiration date to match your card's new expiration date.
- If you wish to remove a payment method, view this article: How to delete a payment method.
Deposit Method Restriction Issues
I tried to deposit more than my available balance, but I got an error. What can I do?
Your payment method may be declined if your bank determines that you do not have sufficient funds to cover the deposit.
- How do I resolve this?
- Try making a smaller deposit or using a different deposit method that fits within your budget and planned spending.
- You may also visit My Budget & Controls to set or adjust deposit limits and modify payment methods.
- If you believe you have sufficient funds and the deposit was declined in error, you can check with your financial institution or review your payment method.
Can I deposit with a business account?
No, you can’t deposit with business accounts or PayPal business accounts.
- How do I resolve this?
- Use a personal account or an alternative deposit method.
I tried to deposit, but my card/ bank doesn't permit deposits for gambling or sports betting. What can I do?
Some banks do not allow deposits for gambling or sports betting.
- How do I resolve this?
- Try an alternative deposit method like Online Banking, PayPal, or Venmo.
I asked Customer Support to ban/delete a card in the past permanently, but I want to use it again. Can I use it to deposit?
No, once a payment has been permanently deleted, you can’t use it on DraftKings again.
- How do I resolve this?
- Try an alternative deposit method.
When depositing, I got an “Exceeded Maximum Card Usage” message. What does that mean?
If you receive this error, you’ve exceeded the maximum number of cards that can be used in a given time period. You won’t be able to use any debit, credit, or prepaid cards, or Apple Pay.
- How do I resolve this?
- You can still deposit using other methods such as PayPal, ACH, and Venmo.
- Before making another deposit, consider whether it fits within the amount you planned to spend. You can also review or set budget limits to help manage your activity and deposits, or modify your payment method settings.
I tried to deposit, but I hit the deposit limit I set. What can I do?
If you have set a deposit limit, you will need to wait until the daily, weekly, or monthly limit resets before depositing again.