A Casino Playback promotional offer allows you to receive a percentage of their settled gameplay back up to a specified limit. The promotion percentage of what you would receive back and the Casino games eligible for the promotion are listed in the Terms and Conditions of the offer on the applicable promotions page. Any Casino Playback limit will be identified in the terms and conditions of the applicable promotion offer.
The Earning Period begins once you opt into a Casino Playback offer. During the Earning Period, as you play qualifying Casino Games listed in the terms and conditions of the offer, it will be counted as their settled gameplay handle. Once the Promotional Period ends, you will receive a percentage of the handle (gameplay) back as Casino Credits, Casino Bonus Funds, Tier Credits, Crowns or DK Dollars. The terms and conditions of the promotional offer will state which award (i.e., Casino Credits, Casino Bonus Funds, Tier Credits, Crowns or DK Dollars) will be credited to your account and identify the applicable Promotional Period.
As an example only: You opt into a Casino Playback offer of “Earn 5% of your settled wagers back on Live Dealer games up to $5,000 in Casino Credits.” During the Earning Period, you have a settled gameplay handle of ten thousand dollars ($10,000) on Live Dealer games. At the conclusion of the Promotional Period, you would receive five hundred dollars ($500) in Casino Credits, which is 5% of your settled Live Dealer handle.
Crediting for a Casino Playback offer will occur at the end of the Promotional Period. The credit should appear within twenty-four (24) hours after the end of the Promotional Period. If there are technical issues with the promotion or crediting your account, timeframes for you to receive any promotional credits may take an additional three (3) to five (5) business days.
You can be credited in Casino Credits, Casino Bonus Funds, Tier Credits, Crowns or DK Dollars at the end of the Promotional Period as specified in the promotional offer terms.
Casino Credits or Casino Bonus funds received pursuant to the Casino Playback offer will be available for seven (7) calendar days from the date and time they’re credited to your DraftKings account and will expire after this period.
DK Dollars don’t expire and will be used automatically before any cash in your balance.
Crowns don’t expire and can be redeemed for Casino Credits.
Tier Credits don’t expire.
A Casino Playback offer can credit DK Dollars, Casino Bonus Funds, Tier Credits, Crowns, or Casino Credits, which the specific credit will be listed in the terms and conditions of the promotional offer.
If credited with DK Dollars, you can learn more about how to find DK Dollars listed on your DraftKings Account.
If credited with Casino Credits, you can learn more about how to find Casino Credits on your DraftKings account.
If credited with Casino Bonus Funds, you can view them on the My Rewards page.
If credited Crowns, you can view them under the Dynasty tab.
Learn more about Crowns.
If credited with Tier Credits, you can view them under the Dynasty tab.
Learn more about Tier Credits.
You must opt into the Casino Playback offer to have your gameplay settled handle counted during the Earning Period. Any gameplay before opting in wouldn’t qualify and won’t be counted toward the Casino Playback offer.
You can check your opt-in status in the following ways:
Bell notification icon
App version: At the top right-hand corner of the mobile application
Desktop or laptop version: At the top right-hand corner of the web page
Promotions page
App version: Accessible through the Rewards tab under “Promos”
Desktop or laptop version: Found on the DraftKings Casino promotions page
Promotional carousel
App version: Located at the top of the home screen in the Casino section
Desktop or laptop version: Displayed across the top of the Casino homepage
Yes, all promotional offers (including, without limitation, Casino Playback offers) will have an expiration date listed in the terms and conditions of the applicable promotional offer.