Can I request a callback? (US)


Yes, for extra support or to request a callback from the DraftKings Customer Support Team, please use the chatbot located at the bottom of the page.


What is a callback request?

This option allows you to talk to Customer Support who is available to solve complex issues that may be otherwise challenging to help you fix via online instructions.  Thank you in advance for your patience in the event the callback request queue is long during peak demand. 

DraftKings offers a variety of support options to fit your needs. For the fastest resolution to your issue, we recommend either contacting our customer support team or reviewing answers related to your issue in our Help Center.


How do I submit a callback request?

For additional support, you can either create a support ticket or request a callback from the DraftKings Customer Support Team.


Who can request a callback?

The option to request a callback is only available for logged-in Sportsbook and Casino customers within the US.


Can I request a callback via Chatbot?

Yes, US-based Sportsbook or Casino customers can request a callback through the chatbot.


Can I request a callback for Fantasy Sports account assistance?

No, for help with your Fantasy Sports account, use the chatbot below. To get help with your Fantasy Sports account, please submit a support ticket.


Can I make a direct callback request?

Yes, US-based Sportsbook or Casino customers can request a callback from the DraftKings Customer Support Team by requesting a callback here.