DraftKings - Can I request a callback? (US)

For extra support or to request a callback from the DraftKings Customer Support Team, please use the chatbot located at the bottom of the page.

Submit a Callback Request

For additional support, you can either create a support ticket or request a callback from the DraftKings Customer Support Team.

Important Information

Callback Request Availability:

The option to request a callback is only available for logged in Sportsbook and Casino customers within the US.

Callback Request via Chatbot:

- US-based Sportsbook or Casino customers can request a callback through the chatbot.

Fantasy Sports Account Assistance:

- For help with your Fantasy Sports account, use the chatbot below.

Direct Callback Request:

- US-based Sportsbook or Casino customers can request a callback from the DraftKings Customer Support Team by requesting a callback here.

Fantasy Sports Support Ticket:

- To get help with your Fantasy Sports account, please submit a support ticket.

What is a Callback Request?

This option allows you to talk to a Player Advocate who is available to solve complex issues that may be otherwise challenging to help you fix via online instructions. Thank you in advance for your patience in the event the callback request queue is long during peak demand.

DraftKings offers a variety of support options to fit your needs. For the fastest resolution to your issue, we recommend either contacting our customer support team or reviewing answers related to your issue in our Help Center.