Timing
- Cheque withdrawals of less than one hundred CAD ($100) may be received by Canada Post within seven (7) to fourteen (14) business days from the date the withdrawal is processed, and will not have a tracking number.
- Cheque withdrawals of at least one hundred CAD ($100), but less than two thousand CAD ($2,000), may be received by FedEx within five (5) to seven (7) business days from the date the withdrawal is processed. Cheques that are $100 CAD or more will have a FedEx tracking number.
- Cheque withdrawals of two thousand CAD ($2,000) or more may be received by FedEx within three (3) to five (5) business days from the date the withdrawal is processed. Cheques of two thousand CAD ($2,000) or more will have a FedEx tracking number.
Requirements
- Cheque withdrawals must be sent to the verified name and address associated with your account.
- To update your account address, upload Proof of Residence using these instructions to your account first and contact the Golden Nugget Online Gaming (GNOG) Customer Support Team to update your account.
Limitations
- Cheque withdrawals cannot be sent to a P.O. box.
- Cheques that have been cashed can’t be voided.
Frequently Asked Questions
How do I find the tracking number for my cheque withdrawal?
- Customers will only receive a FedEx tracking number if the cheque is equal to or over one hundred CAD ($100).Once a cheque withdrawal has been processed and the cheque has been mailed out, customers need to reach out to the GNOG Customer Support Team to receive their tracking number.
What if I want to have my funds processed more quickly?
GNOG is unable to expedite cheque withdrawal requests. All requests are processed in the order that they are received.
What if my cheque has been lost or stolen?
If your cheque was lost in the mail or you suspect it has been stolen, contact the GNOG Customer Support Team as soon as possible. The GNOG Customer Support Team will begin the process to void the cheque, which can take between two (2) to three (3) business days.