Scanning an ID for Identity Verification (iOS)


This video will assist customers in learning how to scan their ID during a requested identity verification on the DraftKings Sportsbook iOS app! Watch the video below:

Video Transcript

[percussion music playing]

If we couldn’t verify your identity—maybe due to a recent move or name change—you’ll see the following messages.

ID Verification Needed! Just click Continue, then Start Verification, followed by Consent to begin scanning your ID.

The next steps are mobile-only, so grab your phone and get ready! You’ll need to allow camera access—just tap Allow on the following pop-ups.

On your mobile device, we’ll guide you through using your camera to take clear images of the front and back of your ID.

Hold your phone steady to avoid blurry pictures and make sure the text is easy to read.

Double-check that your ID isn’t expired! Place your ID on a flat surface while on the Get Started page.

Hold your phone over it, and ensure the front is fully visible in the viewfinder. Finish up on your mobile device: Submit the captured image of the front side of your ID.

Hit Submit Image for Validation. Once it’s done, click Success!

On the To Get Started page, flip your ID so the barcode is visible on the back of your ID.

Hold your phone over it and make sure the barcode is sharp and in focus. If prompted, keep the ID flat while scanning.

Capture the back of your ID, then click Submit. Not happy with the photo? Tap Retake to try again!

Providing your Social Security Number (SSN) is required by law and ensures the safety and security of your account.

Complete the verification process by entering your SSN and clicking, Next.

By uploading your documents, you agree to follow the Conditions of Participation in our Terms of Use.

Keep in mind, violating the Terms may result in permanent account closure. If your verification is successful—congrats!

You’re ready to start playing! If verification is still unsuccessful, don’t worry—our DraftKings Customer Support team will email you with next steps.

You may need to upload additional documents, like a proof of residence.

For help, check out the Uploading Documents for Verification video.

[percussion music playing]

Transcript PDF

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