How do I contact DraftKings Customer Support?


To contact the DraftKings Customer Support Team please use the Chatbot below. Take note: Logged-out users must verify an email to open a support case.

If you’d prefer to contact DraftKings another way, see below for alternative contact methods.

𝕏 (formerly known as Twitter)

You can contact our Customer Support team via 𝕏 (formerly known as Twitter) @DK_Assist

Request a callback

If you’re a US or Ontario, Canada based Sportsbook and Casino customer, you can also request a callback via the Chatbot.

  • Important Note: The option to request a callback is only available for logged in Sports & Casino customers within the US. Callback isn’t available for Fantasy Sports customers. 
  • Callback requests are processed by weighing the severity of the issue and your place in the queue as Player Advocates are available. A Player Advocate may also reach out to you via email if your request could be better handled via email. If your callback request is approved, a Player Advocate will call you at the number you provided in your request.

By Mail

You can send mail to:

DraftKings Customer Support

222 Berkeley St

Boston, MA 02116

Additional Information on Contacting State Regulators

  • For Sports Betting:
  • For Casino: 
  • For Fantasy Sports Complaints in Iowa or Louisiana, please see the links below: