Community Update: Fantasy Sports UK Discontinuation


Beginning on 4 October 2024, DraftKings will no longer be offering DraftKings Fantasy Sports contests in Great Britain.

Key Information for the UK Fantasy Sports Shutdown:

Please note: If, after 03.06.2025, you still have funds which were not withdrawn from your account, you can contact the DraftKings Customer Support Team by emailing support@draftkings.com and ask for them to arrange to return your funds.

Exchange Rate: Customers' USD balances will be converted upon withdrawal to £. The conversion rate is determined at the point the withdrawal is initiated.

Below are several FAQs to assist you with questions related to this change:

Why are you closing your website?

DraftKings has determined that it is in the best interests of the company to discontinue operations in Great Britain.

I have already entered into a contest that hasn't finished or hasn't started yet. How will those contests be resolved?

Any live contest entries submitted prior to 4:30am GMT on 4.10.2024 will continue in the ordinary course and will be settled in accordance with our Terms of Use and the official rules and regulations for the relevant contest(s).

Any entries submitted in contests that have not yet started will be cancelled, and your entry fee will be refunded to you.

Any already-drafted Best Ball entries will remain active entries. Any entries in Best Ball contests where the draft has not yet been completed, including where the draft has not started, will be cancelled, and your entry fee will be refunded.

How will Crowns, DK Dollars, Contest Tickets and Achievements remaining in my account be treated?

DraftKings will convert the DK Dollars, Crowns, and Contest Tickets in your account to the equivalent of real USD that can be withdrawn, as follows:

For example: $5 DK Dollars = $5 USD; 25,000 Crowns = $45.46 USD; $10 Contest Ticket = $10 USD.

The conversion rate from USD to £ is determined at the point you initiate the withdrawal.

DraftKings will award the USD cash value of any Ironman Achievement payouts to any player who was still eligible for an Ironman Achievement (based on the conversion ratios above). DraftKings will also pay out the cash value of any other pending Achievements.

I have funds in my account. How do I access them?

If you still have funds that were not withdrawn from your account, you can contact the DraftKings Customer Support Team by emailing support@draftkings.com and asking them to arrange to return your funds by an alternative method.

I have funds in my account, but I have yet to use them to enter any contests. Will I be able to withdraw my funds?

Yes. There shall be no restriction on withdrawing funds that have not been used in any contests.

I have funds in my account, but I need to update my card details.

If your registered card has expired or been lost or stolen, please contact the DraftKings Customer Support Team by emailing support@draftkings.com from the email address registered on your account.

How long will you keep my personal data after my DraftKings account has been closed?

If you are a customer in Great Britain, we will keep your personal data for as long as it is needed to settle any outstanding balances owed to you and to meet our legal and regulatory obligations, including, but not limited to, any retention periods required or permitted by law, after which time we will undertake to dispose of the data.

I want to make a complaint or I have an outstanding complaint.

You may continue to raise any complaint by contacting the DraftKings Customer Support Team and our ADR provider, Independent Betting Adjudication Service (IBAS), will remain available to deal with any disputes which may arise and which are not resolved through our complaints procedures.