Casino Loss Back Offer - Overview


A Casino Loss Back promotional offer allows you to receive a percentage of your net losses back. The percentage of what you would receive back is listed in the terms and conditions of the offer on the promotions page.

 

Frequently asked questions

How will I be credited if I have a net loss?

You are credited in Casino Credits, Casino Bonus Funds, Tier Credits, Crowns or DK Dollars at the end of the Promotion Period as specified in the promotional offer terms.

  • Casino Credits can be used on select games, excluding Electric Poker. Not all Casino games are available in each jurisdiction.

 

When will I be credited for my net losses? 

Crediting for a Lossback promotion will occur at the end of the Promotional Period. The credit can take up to seventy-two (72) hours to appear on your account after the Promotional Period ends. If there are technical issues with the promotion, timeframes for you to receive any promotional credits may take three (3) to five (5) business days. Players who qualify will receive a bell notification in the right-hand corner once credited.

 

How are net losses calculated? 

Net losses are calculated by subtracting qualifying bets wagered in Casino from winnings earned in Casino play during the Promotional Period.

As an example only: If you wagered $1,000 in Casino and lost $500 in Casino, your net loss would be $500.

 

What if I have a net win rather than a net loss?

If you have a net win rather than a net loss, you won’t be eligible for a credit for losses. This is because you had a net profit instead of a net loss during the Promotional Period.